FRAME to the rescue

The owners of freshly bought car has a new assistant - "The Russian Auto Moto Club". Its specialists provide roadside assistance in case of emergency: repair a fault on the spot, evacuate the car in service, provide the necessary information ... This is not the first assistance company in our market, but are joint brainchild of ARC Europe and Unicore Finance. This means that newly Automobile Club will be the quality of services to European counterparts such as the ADAC and AA. In Europe, the clubs that specialize in helping motorists, working successfully for over 100 years. Company ARC Europe was established in 1991 on the initiative of eight leading European avtopomoschnikov: ADAC (Germany), AA (UK), ACI (Italy), ANWB (The Netherlands), OEAMTC (Austria), RACE (Spain), TCB (Belgium) TCS (Switzerland). So were combined 48 million members of these clubs. During the operation of these companies had huge package assistance services. Europeans can travel safely over long distances, moving from country to country and everywhere rely on professional help. And more than 80% of cases after the arrival of professional customer can continue your journey. Technically, the park ARC Europe are ambulances, helicopters and about 8,000 vehicles for replacement. Each year, experts of the European automobile clubs eliminate about 13 million damages. Employees of the Russian Auto Moto Club "are trained in European techniques that have proven effective for many years. In addition, Russian customers can rely on autoclubs countries included in the ARC Europe. Already in the 56 regions of the country there are representatives of Frames - 170 companies specializing in the evacuation and repair. Covers all cities with populations greater than 200,000 inhabitants. Members of the framework will be offered services such as removal of malfunction of the car in place, evacuation in the official service center, delivery of spare parts, transportation of the repaired car to the house of a client. Travelers and business people will be useful to provide replacement vehicle instead of a faulty, rail and air travel to continue the trip, as well as transportation of passengers and luggage in a taxi. And in the case of protracted repair - pay for their stay at the hotel. Call-center operators will provide coordination and supervision of health care, communication with the customer tehpersonalom dealerships, insurance agents and call traffic police and so on. At the moment, customers currently available only repair service in place, evacuation, provision of taxi, hotel and round the clock help call-center. By the end of autumn 2009, will displace cars. The Director-General Cyril FRAMEWORK Kulakovskii presented an application for a mobile phone that allows you to manage services autoclub, call the operator and the latest news of the company. "Mobile phones and cars - these are the companions of modern man. Forces of several clubs are developing special applications for mobile phones, with which many of the administrative issues will be resolved in minutes. This brand new product, so we can not use someone else's experience. Now the program developers find out what features consumers want the application to be useful and comfortable - he said. "The Russian Auto Moto Club carries out its activities in the field of B2B, the company serves the automotive industry. Head of the contact center of the frame Oleksandr Kucher said that free support will be provided only by warranty, as well as "easy" issues such as replacement wheels, driving up fuel, lighting a battery, etc. But in any case, the evacuation to the service center will be free and There are already car owner himself will solve their financial problems. Member of the club is open to any owner of motor vehicles under warranty. List of dealers and service centers have provided the Russian producers cooperating with FRAMES. Some administrative aspects are still being worked out and may be modified during the "running" of the club. Perhaps in the future would be established and work with informal dealers and services. The cost of annual card has not been determined previously, it was stated that the price will vary between 5 and 15 thousand rubles. For comparison: the Membership in the club ADAC costs about 75 euros per year. Over to create the border worked for about a year, during which time Automobile Club has reached such a level that made an impression on the President of the Board of Directors and consultant to SCOPE Board of Directors ADAC Volker Knapp: "In Germany and Britain, he would have had great success. Russia has sold so many cars and all of them have service after the sale. A quality after-sales service is poor. It is very important to have support wherever you are. Recently, for example, we send a helicopter to the mountains, where needed help Russian top manager. And in Russia should be such opportunities. Security for us in the first place. " Text: Olga Zabelkina.